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Up To 50% OFF Custom LED Signs

Help & FAQs

We are here to help!

Use the LIVE chat in the bottom corner of your screen or browse our FAQ below.

About Neon Mfg.

We like to be completely transparent with our customers about where our products come from and who we are. Founded in 2014 by Dan and Rob, Neon Mfg. is the original company that sparked the neon-as-home-decor movement. Our head office is in Vancouver, Canada, and our production facilities are located in Los Angeles, California, Dallas, Texas and Shanghai, China.

We offer both authentic glass neon signs and also LED neon signs, as well as any other type of illuminated signage you can think of.

We ship worldwide. From the time you place your order you can expect to receive your sign within 10-14 business days, in most cases. We also offer rush production and shipping if needed. We can have a custom sign to you within a week.

Questions? Use our LIVE Chat, located in the bottom corner of your screen, to talk to a Customer Service rep right now! Or email our Customer Service team here.

Alternatively, you can find answers to your questions in the FAQ below.

—Neon Mfg.

FAQs

Ordering

How do I place an order?

For custom signs, use our quote request form located here to submit your sign details and we will get back to you with a quote.

Or you can use our amazing customizer to create a custom text based signs. You can find the Customizer here.

For pre-designed products, browse our categories, add items to your cart, and proceed to checkout. You can view your cart anytime and adjust quantities before finalizing your purchase.

Do I need an account to place an order?

No, however setting up an account helps track orders and update information easily.

Can I cancel or change my order?

Contact us as soon as possible if you need to modify or cancel an order. Once production starts, changes may not be possible.

What payment methods do you accept?

We accept major credit cards, PayPal, and other payment methods as listed at checkout.

Are custom signs returnable?

No, custom signs are final sale and non-refundable. If there’s an issue with quality, or damage during shipping we will repair or replace the sign free of charge.

Do you match competitor pricing?

Yes! If you receive a quote from a competitor that’s lower than our quote we will happily beat it for you. Please send our Custom Team the official quote from the competitor.

Shipping

Christmas delivery

Place your order by midnight, Pacific Time on Friday December 13th 2024 to have your order delivered before Christmas.

Do you ship internationally?

Yes, LED signs can ship worldwide. However, glass neon signs only ship within the USA and Canada. For products that only ship inside of North-America we always show these icons 🇺🇸 🇨🇦

How long does it take to receive my sign?

Your sign arrives in 7-10 business days after placing your order.

We also offer rush production service for a fee and 2 day or overnight expedited shipping options. Please contact us for more info if you have a rush order.

What shipping carriers do you use?

We ship via UPS, FedEx and DHL Express.

Do you offer express shipping?

Yes, we offer expedited shipping. Our standard express shipping that is included with every order is a 3-5 days service.

If you need faster shipping please contact our Customer Service team with your required delivery date and they will provide pricing to upgrade to 2 day shipping or overnight shipping, if needed.

Are there customs fees or import duties for international orders?

Buyers are responsible for any customs fees or import duties, which vary by country. Please consult your country's import guidelines for rates applicable to you.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking info. You can also track orders via your Neon Mfg. account.

Guarantees

Do Neon Mfg. products come with a warranty?

Yes, all products including custom signs have a 2-year warranty. If issues arise, we will provide replacement parts or replace the sign as needed.

What if my sign arrives damaged?

If your sign is damaged in transit, contact us immediately with photos of the damage to the sign and the packaging. We’ll send a replacement sign to you right away.

Can I return my product?

Yes, pre-design, full-priced items are eligible for returns within 14 days of receipt. Custom signs and clearance items are final sale. Email us with your order number for return instructions.

What if my sign stops working within the warranty period?

Contact Customer Service with your order number and photos or a video of the issue. We will repair or replace the faulty components as needed.

Products

What types of neon signs do you offer?

We offer both real glass neon signs and LED neon signs in pre-designed and custom options. We also produce any other type of illuminated signage you can think of. Contact us with your idea and we'll help you bring it to life!

Do you make outdoor IP67 waterproof signs?

Yes we offer outdoor signs that are IP67 waterproof. You can select the outdoor option when creating a custom sign with our customizer or you can choose an outdoor option if you send us your logo via our quote request form and our Custom Team will get back to you with a quote for an outdoor waterproof sign.

Are your signs safe for indoor and outdoor use?

We offer both indoor and outdoor options for custom signs. Our customizer has an option to have the sign made for outdoor use. If you're contacting our custom team via our quote request form there is also an option to select a quote for outdoor use.

Pre-design products are designed for indoor use by default. If you want one of our pre-designed items made for outdoor use please contact our Custom Team and they will be happy to help you with that.

How do I hang my neon sign?

All signs come with pre-drilled holes and hardware for easy mounting. We can also provide ceiling hanging kits, standoffs, freestanding stands and 3M Command Strips for non-permanent mounting. Please contact our Customer Service team to request specific mounting solutions for your needs.

How long will my neon sign last?

The lifespan varies by usage. But is generally 50,000 hours.

How do I clean my neon sign?

Unplug the sign and use a feather duster or a soft, dry cloth. Avoid liquid cleaners.

Are these signs glass neon or LED neon?

We produce both types of neon signs. If you want a glass neon sign please use our custom quote request form to contact our Custom Team and they will get you a quote. Please specify that you want a quote for glass neon, by default we quote based on LED neon unless the customer states they want glass neon. Our customizer produces LED neon signs only. Most pre-designed products in our shop are LED neon. Our Fine Art Collection items are glass neon.

What’s the difference between glass neon and LED neon?

LED neon signs are made from a PVC tube with individual LED lights inside it. The PVC tube diffuses the individual lights into a uniform glow that mimics the look of a traditional glass neon sign. LED neon signs are more durable, lightweight, safe around children or high traffic areas and can be easily waterproofed for outdoor use. LED neon signs also ship well without the worry of it arriving damaged. So if you need to travel with your sign for trade shows or other events LED is your best choice.

Traditional glass neon signs offer a classic, nostalgic look. They have exposed wires and are made with real glass tubes that are hand bent over a flame by experienced craftsmen. Glass neon signs are very fragile and should be kept away from children, pets and high traffic areas.

Do you offer UV printed graphics? 

Yes, we offer custom signs with UV printed graphic backgrounds with the neon overlaid on top of the graphic. If you'd like a custom sign with a UV printed backing please use our custom quote request form to contact our Custom Team.

Do you make animated signs?

Yes, we make animated signs in both LED neon and glass neon. Please contact our Custom Team via our custom quote request form for a quote on an animated neon sign.

What are the power requirements for a neon sign?

Our standard power supply plugs into a normal power outlet that you would find in any home or business. The power supply has a 12 volt output. And can accept 100-240 volt input. We also offer hard wired power supplies if you wish to hard wire your sign into a switch. Hard wired power supplies require installation by an electrician. Please let our custom team know if you require a hard wired power supply.

What thickness of neon tube do you offer?

The standard LED tube thickness is 6mm and 8mm. We also offer 12mm thickness. If you want your sign to use a specific LED tube thickness please let your custom rep know when placing your order. Signs made with our customizer will be made with 6mm or 8mm LED tube.

Our glass neon tube thickness is 12mm. If you’re placing a bulk order for glass neon signs we can offer several smaller and larger glass neon tube sizes. Please ask your Custom Team rep for exact sizes when placing a bulk order.

Do your signs feature UL certified components?

Yes, all signs are produced with UL certified electrical components. If you require full UL certification for a custom sign please let our Custom Team know and they can provide you options.

What is the biggest sign you can make?

We can make almost any size you want. We've made signs over 50 feet wide. Large signs will come in multiple pieces for shipping. But the number of pieces is basically unlimited. So we can go as big as you need!

What’s the price range for a custom sign?

Prices start as low as $50 and go up into the thousands of Dollars. The price is based on the complexity of the design and the size of the sign. So to get an idea of pricing it’s best to submit your design and size requirements for a quote via our custom quote request form or use our customizer. Our customizer provides live pricing that updates as you create your sign.

General

Where is Neon Mfg. located?

Our headquarters are in Vancouver, Canada, with production facilities in Los Angeles, California, Dallas, Texas and Shanghai, China.

Are your signs made in the USA?

Yes, many of our signs are made in the USA. However, depending on production capacity at the time of order or the type of product ordered your sign may be made in China. Bulk orders and international shipments are produced in China to meet demand.

How did Neon Mfg. start?

Founded in 2014, we pioneered the neon home and business decor revolution, offering modern neon art with high-quality design and production.

You can read our full story here.

Do you offer wholesale or bulk options?

Yes, we regularly produce wholesale orders of all types of illuminated signage into the tens of thousands of units.

We offer bulk orders at wholesale prices.

We are global logistics experts and will handle all the details to get your order from the factory directly to your warehouse anywhere in the world.

Contact us here.

How can I collaborate with Neon Mfg.?

We love partnering with brands, influencers, and companies for special projects. Contact us here.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email here info@neonmfg.com or complete the form below.