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Neon Mfg. Frequently Asked Questions

Everyone needs a little neon in their life!

Beautiful neon signs don't have to be expensive! That's why we created Neon Mfg.

We offer the largest selection of cool, unique, and interesting neon signs and art available anywhere in the World.

All of our custom neon signs are handmade by experienced craftsmen using the highest quality materials available. You're going to love your new neon sign from Neon Mfg.

All neon signs purchased from are shipped from our two U.S. warehouses in California and Pennsylvania, so you'll get it quickly. Custom signs are made in and shipped from California to anywhere in the U.S. and Canada.

Thanks for stopping by!

- Neon Mfg.


We can ship LED signs world wide. For international LED sign orders, please fill out the form on the Custom page of our website and our Custom Team will help you with your order. Your LED sign will need to be made with the proper power supply for your region, so all international LED sign orders must go through our Custom Team to be processed properly.

We do not ship glass neon signs outside the US and Canada due to them being extremely fragile.


Please head to our Custom Neon Sign page for more information on ordering your new custom sign at an amazing price.

If you're from a company or brand that wants to collaborate with us or have a large number of custom neon signs created at wholesale prices, we’d love to hear from you. We can accommodate orders into the thousands. Email us: custom [at] neonmfg dot com


If you're a retailer that would like to sell Neon Mfg. products in your store or on your website, please contact us.


Yes!  All of our products come with a 1-year warranty on electrical components. Having a neon sign shipped outside of the continental US and Canada will void all warranty and will also not qualify for shipping damage coverage. Using your sign with non-US/Canada power outlets or with power converters will also void your warranty. Do so at your own risk.


Each sign comes with two pre-drilled holes in the clear acrylic backing, so it can easily be mounted on any wall with two screws or nails. Custom signs come with eyelets to hang the sign, and also come with standoffs.


Yes, all of our neon signs have a switch on the power cable so that you can turn the sign off when it is not in use.


The life of a neon sign is dependent on how much and how often it is used. The luminous tubes in the signs usually last for 5 to 7 years as well, though in the right environment, a tube has the ability to last longer. Things that affect transformer life are heat, and electrical surges / consistency of your electrical supply.  All of the neon signs shown on our website are designed for indoor use.


Signs are shipped via Fedex Ground. We currently only ship to the United States. Canadian customers, please head to We operate warehouses on both coasts of the United States and one warehouse on the West Coast of Canada. If you live in the US, your pre-made sign will most likely arrive to you within 3-4 business days. Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate. If your sign shows up broken we will send you a replacement sign right away, or you can request a refund.


If you want to dust or clean your neon sign, always be sure to unplug the sign first. Then, use a feather duster or soft, dry cloth to remove any dirt or dust from the bulbs. Never use a liquid cleaner to clean your sign.


If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it's up to you.


All full-priced items† are eligible for a return within fourteen business days. Items must be un-used with the original packaging. A copy of your receipt or proof of purchase must also be included with the return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders and Neon Mfg. Collection pieces. Custom neon orders and Neon Mfg. Collection pieces are final sale.


All sale items are final sale and not eligible for a return.


Within 14 days of receiving your sign, If for some reason you wish to return your purchase, please email, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen-day time frame, we unfortunately, will not be able to accept the return.

Once your return has been received by our distribution center in Vancouver, you will be refunded the amount paid on your credit card, less original costs.

Please note, you are responsible for all shipping and customs charges associated with returning an order. LED signs must be returned to our head office in Vancouver, Canada. Our US based warehouses do not ship LED or store our products so they do not have them in their inventory system and can not accept them. Please consider this If you are planning on buying one of the pre-designed LED signs from our online store.


To make a purchase on, browse a category under the ‘shop’ header and click to add items to your shopping cart. You can view your shopping cart at any time by clicking on the shopping cart link found at the top right-hand corner of your screen. Once in the shopping cart, you will have the ability to update items and quantities before checkout.

Prior to checkout you will be required to set up your account. Here, you will be able to update personal information such as contact information, billing and shipping address. You will also be able to track your current orders and the status of any approved returns. Once your account is set up you will be able to log in prior to future purchases on

ITEM AVAILABILITY ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.


Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. If you've created and account, you may also log in to your account, where you can view your tracking number.

PRIVACY POLICY considers your privacy and online safety of utmost importance. By placing an order with you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns. With a account, you will automatically be added to our mailing list. should you wish not to receive updates you may unsubscribe from our mailing list at any time by clicking ‘unsubscribe’ found on the bottom of any newsletter sent to your email.

Please note, does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age – you may rely on your parent or guardian to assist you. will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy.

We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to